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CHC42015 Certificate IV in Community Services


This course is designed for those who are passionate about working to support others in the communities in which they live. Building on your industry experience, the CHC42015 Certificate IV in Community Services will take you from the foundations of community services, through to more advanced practices and leadership skills. During this course you will learn how to design and deliver person-centred services to individual clients, groups or communities across a range of services including mental health, disability and child and youth services.  This course is for those currently working in the Community Services sector who are looking to gain the advanced skills necessary for more senior roles.


Community Services work is focused on advocating for the rights of individuals and communities and working to ensure the social and economic inclusion of all people. Community Services workers provide support, advocacy, interventions and referral for those in need of assistance. They link people with appropriate services, groups, communities and each other and are often distinguished by the client area within which they work. These may include aged care, disability services, child and family services, homelessness and social housing, youth work and others.

Key tasks may include:

  • Coordinate and implement case management requirements
  • Implement community development strategies
  • Identify and respond to children and young people at risk
  • Facilitate the empowerment of people with a disability
  • Work with people with mental health issues
  • Support and advocate for the rights and safety of children and young people


This work is often undertaken through employment in community service agencies or government services.  Workers will:

  • Promote cultural safety for First Nations and other Culturally and Linguistically Diverse (CALD) people
  • Undertake supervision and on the job training for other workers
  • Participate in workplace health and safety
  • Implement policies and procedures of the employing organisation and contribute to continuous improvement processes
  • Work autonomously with limited responsibilities

Benefits of Studying Course:

  • Gain a nationally accredited qualification
  • Gain a learning pathway to Diploma qualifications in Community Work
  • Continuing career development in a growth sector. According to the Australian Government’s Job Outlook Service, the Community Services sector has “Very Strong” future growth prospects with up to 30,000 jobs to be added in the sector over the next 5 years
  • Access to an employment area that offers a diversity of roles and working conditions – including flexible hours and geographic location
  • Develop strong advocacy and case management skills to enhance the lives of those you are supporting

Employment Opportunities:

  • Community Support Worker
  • Community Education Worker
  • Community Development Worker
  • Intake and Referral Officer
  • Case Worker
  • Child and Youth Support Worker

Course Duration:

9 months – 12 months

There are 15 units of study in the qualification made up of 7 core units and 8 elective units of competency

Core Units:

  • CHCADV001 Facilitate the interests and rights of clients
  • CHCCCS004 Assess co-existing needs
  • CHCPRP001 Develop and maintain networks and collaborative partnerships
  • HLTWHS003 Maintain work health and safety
  • CHCCOM002 Use communication to build relationships
  • CHCDIV001 Work with diverse people
  • CHCLEG001 Work legally and ethically

Elective Units:

  • CHCDIS007 Facilitate the empowerment of people with a disability
  • CHCPRT002 Support the rights and safety of children and young people
  • CHCYTH001 Engage respectfully with young people
  • CHCYTH003 Support young people to create opportunities in their lives
  • CHCMHS001 Work with people with mental health issues
  • CHCPRP003 Reflect on and improve own professional practice

There are no pre requisites for any of the core or elective courses.


Delivery Mode

The CHC42015 Certificate IV in Community Services can be studied online .

As this is a course for existing workers, many learners may be eligible for Recognition of Prior Learning (RPL) with online gap training as required.

If you have any questions, please contact Student Services at who can assist you.

Recommended Study Hours Per Week:

25 hours per week. This may vary for learners who are able to claim Recognition of Prior Learning.

Learning Materials May Include:

  • Paper based and/or digital content with assessments accessed online
  • Access to Skills Generation Learning Management System (LMS) including Library resources
  • Skype/other for one-on- one training sessions, group discussions and virtual classrooms
  • Inclusive Learning Strategies are also available for learners with disabilities enabling them to participate on the same basis as other learners

Skills Generation provides a facilitative and collaborative environment to support the underpinnings of effective community services practice.

Assessments May Include:

  • Professional discussions with your trainer
  • Individual tasks, assignments and case studies
  • Work based evidence and/or reflective tasks
  • Third party reporting from your workplace supervisor
  • Demonstration of practical skills through digital recording as applicable

Certification / Recognition:

On successful completion of all units of competency you will receive the nationally recognised qualification:

CHC42015 Certificate IV in Community Services

The qualification is awarded by Skills Generation RTO41008, with training and assessment having been delivered by Skills Generation or a Third Party approved training provider.

Learner Requirements:

  • For those looking to access government funding you need to be an existing worker in the Community Services or Health industry, which includes parents and unpaid carers of NDIS participants
  • Access to a computer with word processing, email, Skype/other, PDF reader capabilities and a reliable internet connection
  • Language, literacy and numeracy (LLN) levels that indicate you have a high probability of being able to successfully complete the course. Skills Generation can help you assess your current LLN levels as required to ensure we are able to effectively support you
  • If you are NOT an existing worker, you are ineligible to be funded in this course.
  • Most employers in community services expect you to hold a current First Aid Certificate and have a police check.
  • If working with people with a disability you will need the new NDIS worker screening clearance – your employer will support you to applying for this.
  • If you are working with children, please note that you must have or apply for a Blue Card
  • Ability to allocate appropriate study hours per week

Work Placement:

There is no formal work placement requirements for this course.

Online Study:

Skills Generation’s Learning Management System (LMS) offers you a one-stop-shop for accessing your learning content and assessment, as well as allowing you to communicate with your trainer/assessor and other learners if you wish. You can upload your assessments with no size or format limits as well as accessing your trainer/assessor’s feedback and to monitor your results.

You’ll have access 24/7 for ultimate study flexibility at times that suit you. The Skills Generation LMS Resources Library provides you with additional resources that may enhance your learning experience.

About Recognition of Prior Learning:

If you are currently working, or have previously worked in a relevant industry, you may be eligible for Recognition of Prior Learning (RPL).  RPL applies where you have work place experience/competency that can be formally assessed against the units of competency in this course. There is an RPL Kit developed for this qualification and if you wish to undertake an RPL process, please advise Student Services or your trainer/assessor.

You’ll Need a USI:

The Commonwealth Government requires all learners doing nationally recognised, accredited training courses to have a Unique Student Identifier (USI).  Learners are unable to enrol without their USI.  To find out more and obtain your USI please go to:

What’s Your Investment?

This course currently attracts government funding if you meet certain eligibility criteria.  For those who are eligible, your co-contribution for the course could be as little as $100 - $150.

Please go to our online eligibility form and complete an obligation free assessment and we will come back to you with the results. You can then make an informed decision about proceeding.

Further information on the government funding, including eligibility criteria and funding conditions, can be found on the Student Fact Sheet which is accessible via the link below:

If you are not eligible for funding, the full cost of this course is $2,990.00


Payment Plans are available through the PaySmart payment platform. This allows you to make weekly, fortnightly or monthly payment instalments – please note that fees apply.  Paying in instalments allows you to manage your finances within your budget. Student Services can assist you with further details.

We’re Here to Help:

For all course content, assessments and work placement queries your trainer/assessor is the best person to contact.

If you change your address or contact details, have questions over funding, payments, USI, enrolment etc, please contact Student Services at .  Please note that we need to be updated on any changes to your contact details.

Student Services can also connect you to the LMS Coordinator who is here to help you navigate Skills Generation’s LMS.

Anything that will make your study life easier, we’re here for you – so please don’t hesitate to contact us.

What’s Next?

When you complete this course, you may want to enhance your skills and knowledge and your job promotion prospects by going on to study:

CHC52015 Diploma of Community Services

CHC52115 Diploma of Community Development

University Pathways

Skills Generation proudly partners with select Australian Universities to provide pathway options for university study. University pathways include guaranteed entry and credit for Skills Generation graduates of Certificate IV and Diploma qualifications.

Learn more about university pathways for Skills Generation graduates


Need to Know More?

Call our helpful team on 1800 838 295 if you need more information. It’s important to us that you enrol in the right course for you. The better informed you are, the better choices you make.

Call us, we are here to help!