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This course is for those who have a passion for working with at risk people in the community. The CHC50313 Diploma of Child, Youth and Family Intervention develops the skills needed to enhance the living and emotional circumstances of at-risk children, young people and families. This includes all aspects of case management, communication, developing a professional practice and working with people who have mental health issues. This qualification is for people who are wanting to pursue supervisory and management level positions, and the course content reflects the role of people with responsibility for the development and outcomes of programs and services. This course is also a natural progression for those who have already completed the CHC40313 Certificate IV in Child, Youth and Family Intervention.


About the Sector:

Child, youth and family intervention work is focused on providing activities and support related to improving the personal living and emotional circumstances of children or young people at risk and their families. Workers build strong professional relationships with those they support to reduce the risk of their living environments by using advanced case management and interpersonal skills.   Work across the sector is varied and can involve working in people’s homes, residential facilities and/or community-based settings.

Key tasks include:

  • Managing teams of support workers
  • Development, implementation and monitoring of protection plans for children and young people
  • Develop, facilitate and review all aspects of case management
  • Work with children and young people with complex trauma and attachment issues and needs
  • Undertake and implement planning with at-risk children and young people and their families
  • Build professional practice and sectoral expertise
  • Manage safe workplace practices
  • Develop workplace communication strategies

This work is often undertaken through employment in government services and broader community service agencies.  Workers will:

  • Work under limited supervision or within a team and are responsible for planning and prioritising their own work program to achieve targets
  • Manage statutory and organisational information requirements
  • As required, exercise legal authorities and delegated decision-making on relevant statutory matters
  • Undertake supervision and on the job training for other workers
  • Be responsible for implementing policies and procedures of the organisation and contributing to continuous improvement processes
  • Undertake appropriate reporting to meet the organisation’s legal and ethical requirements


Benefits of Studying Course:

  • Gain an Australia-wide accredited qualification that is industry recognised
  • Develop supervision skills to work as a manager/team leader
  • Gain a learning pathway to Advanced Diploma qualifications in addition to higher level qualifications in child and youth safety, disability and home and community care
  • Gain portable skill sets such as communication and relationship management
  • Access to an employment growth area that offers a diversity of roles and working conditions – including flexible hours and geographic locations


Employment Opportunities:

Youth and Family Advocate

Child Protection Officer

Welfare Support Officer

Supported Living Manager

Team Leader


Course Duration:

12 months – 24 months

There are 16 units of study in the qualification made up of 9 core units and 7 elective units of competency


Core Units:

CHCCCS004         Assess co-existing needs

CHCCCS016         Respond to client needs

CHCCSM005       Develop, facilitate, and review all aspects of case management

CHCDEV003        Analyse client information for service planning and delivery

CHCDIV001         Work with diverse people

CHCDIV002         Promote Aboriginal and/or Torres Strait Islander cultural safety

CHCPRT004         Work effectively in child protection to support children, young people, and families

CHCPRT006         Build professional practice and sectoral expertise

CHCPRT010         Work with children and young people with complex trauma and attachment issues and needs


Elective Units:

CHCCOM003      Develop workplace communication strategies

CHCPRP003        Reflect on and improve own professional practice

CHCMHS001       Work with people with mental health issues

CHCFAM003       Support people to improve relationships

CHCYTH004        Respond to critical situations

CHCMGT005       Facilitate workplace debriefing and support processes

CHCPRT012         Undertake and implement planning with at-risk children and young people and their families

There are no pre requisites for any of the core or elective courses.


Delivery Mode:

  • The CHC50313 is delivered online only. You’ll have access to Skills Generation’s Learning Management System (LMS) 24/7 for ultimate study flexibility at times that suit you
  • Several of the units do require you to complete practical tasks and assessments within the workplace. There is no set number of hours to complete these, you are just required to do enough hours to complete the tasks and assessments. We would expect you to be able to complete these within 120 hours. Most people studying the qualification will already be working in this sector.


Recommended Study Hours Per Week:

25 hours per week, excluding work experience time. This may vary for students who are able to claim Recognition of Prior Learning. For current industry workers this could be considerably less.


Learning Materials May Include:

  • Paper based and/or digital content with assessments accessed online
  • Access to Skills Generation Learning Management System (LMS) including Library resources
  • Skype/other for training sessions, group discussions and virtual classrooms
  • Inclusive Learning Strategies are also available for learners with disabilities enabling them to participate on the same basis as other learners

Skills Generation provides a facilitative and collaborative environment to support the underpinnings of effective community services practice.


Assessments May Include:

  • Professional discussions with your trainer
  • Individual tasks, assignments and case studies
  • Work based reflective tasks
  • Third party reporting from your workplace supervisor as applicable
  • Demonstration of practical skills through digital recording if relevant


Certification / Recognition:

On successful completion of all units of competency and having completed all practical and written tasks, you will receive the nationally recognised qualification:

CHC50313 Diploma of Child, Youth and Family Intervention

The qualification is awarded by Skills Generation RTO 41008, with training and assessment having been delivered by Skills Generation or a Third Party approved training provider.


Learner Requirements:

  • Access to a computer with word processing, email, Skype, PDF reader capabilities and an internet connection
  • Current Blue Card. For those not working in industry, Skills Generation can assist you with your application
  • Most employers expect you to hold a current First Aid Certificate and have a police check. If working with people with a disability, you will need a Yellow Card which your employer will apply for
  • Ability to allocate appropriate study hours per week


Literacy Requirements:

Learners undertaking this qualification must demonstrate academic suitability by providing evidence of:

  • Australian Year 12 Certificate of Education; or
  • International Baccalaureate Diploma Programme (IB) diploma; or
  • Successful completion of an Australian Qualifications Framework Certificate IV or higher qualification (where the language of instruction is English), or at a level in a framework that preceded the AQF that is equivalent to level 4 or above in the AQF; or
  • If the prospective student cannot provide the above documents, they will be required to display competence at Exit Level 3 in the Australian Core Skills Framework in both reading and numeracy. Skills Generation assesses a prospective students academic competence using the Australian Government approved assessment tool ‘Basic Key Skills Builder’ (BKSB)
  • Skills Generation Student Services can assist you as needed. Please talk to our friendly staff.


Work Placement:

Several of the units require you to complete practical tasks and assessments within the workplace. There is no set number of hours to complete these, you are just required to do enough hours to complete the tasks and assessments. We would expect you to be able to complete these within 120 hours.

As many students studying the Diploma will already be in full time employment in community services, it may be that their current experience can be used to meet these requirements. You will need to review your work history with the trainer prior to commencing the course to see if your experience can be used.

Where you are not currently employed in a relevant community services organisation you will need to find your own work experience with an organisation approved by Skills Generation. It is important you commence this process at the beginning of the course. Skills Generation staff and your trainer will be available to assist you in identifying relevant organisations. You will be responsible for the cost of any travel and accommodation if the work placement is outside your region.


Online Study:

Skills Generation’s Learning Management System (LMS) offers you a one-stop-shop for accessing your learning content and assessment, as well as allowing you to communicate with your trainer/assessor and other students if you wish. You can upload your assessments with no size or format limits as well as access your trainers/assessor’s feedback and monitor your results.

You’ll have access 24/7 for ultimate study flexibility at times that suit you. The Skills Generation LMS Resources Library provides you with additional resources that may enhance your learning experience.


About Recognition of Prior Learning:

If you are currently working, or have previously worked in a relevant industry, you may be eligible for Recognition of Prior Learning (RPL).  RPL applies where you have work place experience/competency that can be formally assessed against the units of competency in this course. There is an RPL Kit developed for this qualification and if you wish to undertake an RPL process, please advise Student Services or your trainer/assessor.


You’ll Need a USI:

The Commonwealth Government requires all students doing nationally recognised, accredited training courses to have a Unique Student Identifier (USI).  Students are unable to enrol without their USI.  To find out more and obtain your USI please go to: students


What’s Your Investment?

This course currently attracts government funding if you meet certain eligibility criteria.  For those who are eligible your co-contribution for the course could be as little as $150 - $300.

Please go to our online eligibility form and complete an obligation free assessment and we will come back to you with the results. You can then make an informed decision about proceeding.

Further information on the government funding, including eligibility criteria and funding conditions, can be found on the Student Fact Sheet which is accessible via the link below:

If you are not eligible for funding, the full cost of this course is $9,000.00

Payment Plans are available through the PaySmart payment platform. This allows you to make weekly, fortnightly or monthly payment instalments – please note that fees apply.  Paying in instalments allows you to manage your finances within your budget. Student Services can assist you with further details.


We’re Here to Help:

For all course content, assessments and work placement queries your trainer/assessor is the best person to contact.

If you change your address or contact details, have questions over funding, payments, USI, enrolment etc., please contact Student Services at .  Please note that students must keep us updated on any changes to their contact details.

Student Services can also connect you to the LMS Coordinator who is here to help you navigate Skills Generation’s LMS.

Anything that will make your study life easier, we’re here for you – so please don’t hesitate to contact us.


What’s Next?

When you complete this course, you may want to enhance your skills and knowledge and your job promotion prospects by going on to study:

CHC62015 Advanced Diploma of Community Sector Management


Need to Know More?

Call our helpful team on 1800 838 295 if you need more information. It’s important to us that you enrol in the right course for you. The better informed you are, the better choices you make.

Call us, we are here to help!


Enter your details here to get more information and download the course brochure