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This qualification is designed for people who are currently working in the community services sector in a supervisory role and are looking to advance their career within the industry. It will give you the knowledge and skills you need to lead teams, supervise other community services workers and undertake project work. The qualification reflects the roles of community services, case management and social housing workers involved in managing, co ordinating and/or delivering person-centred services to individuals, groups and communities. At this level you will have specialised skills and an advanced understanding of community services practices and work autonomously under broad direction from senior management.


Community Services work is focused on advocating for the rights of individuals and communities and working to ensure the social and economic inclusion of all people. Community Services workers provide support, advocacy, interventions and referral for those in need of assistance. They link people with appropriate services, groups, communities and each other and are often distinguished by the client area within which they work. These may include mental health, alcohol and other drugs, disability and aged care services, child and family services, homelessness, youth work and others.


Key tasks include:

  • Design and deliver person centred services
  • Provide support, advocacy or interventions
  • Supervise and lead other workers
  • Manage legal and ethical compliance
  • Coordinate complex case requirements


This work is often undertaken through employment in community service agencies and government services. Workers will:

  • Provide advocacy and representation services
  • Provide case management supervision
  • Manage and promote diversity
  • Manage workplace health and safety
  • Implement policies and procedures of the employing organisation and contribute to continuous improvement processes
  • Work autonomously under broad direction from senior management

Benefits of Studying Course:

  • Gain a nationally wide accredited qualification
  • Gain a learning pathway to Advanced Diploma qualifications in addition to further Diploma level qualifications such as child, youth and family
  • Continuing career development in an employment growth According to the Australian Government’s Job Outlook Service, the Community Services sector has “Very Strong” future growth prospects with up to 30,000 jobs to be added in the sector over the next 5 years
  • Access to an employment area that offers a diversity of roles and working conditions – including flexible hours and geographic location
  • Develop strong advocacy and case management skills to enhance the lives of those you are supporting

Employment Opportunities:

  • Case Manager
  • Coordinator Family Services Child Protection Practitioner Program Manager
  • Support Facilitator
  • Community Development/Engagement Officer Project Manager (Community Services)

Course Duration:

12 months – 24 months

There are 16 units of study in the qualification made up of 8 core units and 8 elective units of competency

Core Units:

  • CHCCCS007 Develop and implement service programs
  • CHCDIV003 Manage and promote diversity
  • CHCLEG003 Manage legal and ethical compliance
  • CHCMGT005 Facilitate workplace debriefing and support processes
  • CHCCOM003 Develop workplace communication strategies
  • CHCDEV002 Analyse impacts of sociological factors on clients in community work and services
  • CHCPRP003 Reflect on and improve own professional practice
  • HLTWHS004 Manage work health and safety

Skills Generation also offers CHC52015 Diploma of Community Services (Case Management). The Core units are the same as those listed above. The elective units are as follows:

  • CHCCCS004 Assess co-existing needs
  • CHCCSM004 Coordinate complex case requirements
  • CHCCSM005 Develop, facilitate, and review all aspects of case management
  • CHCCSM006 Provide case management supervision
  • CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety
  • CHCMHS001 Work with people with mental health issues
  • CHCPRT001 Identify and respond to children and young people at risk
  • CHCDIS007 Facilitate the empowerment of people with disability

Talk to one of our Skills Generation Team members if you want help deciding which is the best qualification for you


Delivery Mode

  • The CHC52015 can be studied online. As most people undertaking the Diploma level course already work in industry, online is the preferred option for most students.
  • As this is a course for existing workers, many learners may be eligible for Recognition of Prior Learning (RPL) with online gap training as required.
  • A minimum of 100 hours mandatory work experience is required. As most people undertaking the Diploma level course already work in industry, pay slip evidence or an employer letter can be used to prove these hours.
  • The mandatory work experience is specifically required to demonstrate competence in the unit “CHCDEV002 Analyse impacts of sociological factors on clients in community work and services” Please work with your trainer/assessor to confirm the work experience you will be doing can be used to demonstrate the required competencies

Recommended Study Hours Per Week:

Maximum 25 hours per week, including work experience time. This may vary for students who are current workers in the sector and able to claim Recognition of Prior Learning (RPL) – please see below.

Learning Materials May Include:

  • Paper based and/or digital content with assessments accessed online
  • Access to Skills Generation Learning Management System (LMS) including library resources
  • Skype for one-on-one training sessions, group discussions and virtual classrooms
  • Inclusive Learning Strategies are also available for learners with disabilities enabling them to participate on the same basis as other learners

Skills Generation provides a facilitative and collaborative environment to support the underpinnings of effective community services practice.

Assessments May Include:

  • Professional discussions with your trainer
  • Individual tasks, assignments and case studies
  • Work based reflective tasks
  • Third party reporting from your workplace supervisor
  • Demonstration of practical skills through digital recording if relevant

Certification / Recognition:

On successful completion of all units of competency and having completed the mandatory work placement, you will receive the nationally recognised qualification:

CHC52015 Diploma of Community Services

The qualification is awarded by Skills Generation RTO41008, with training and assessment having been delivered by Skills Generation or a Third Party approved training provider.

Learner Requirements:

  • For those looking to access government funding you need to be an existing worker in the Community Services or Health industry, which includes parents and unpaid carers of NDIS participants
  • Access to a computer with word processing, email, Skype/other, PDF reader capabilities and a reliable internet connection
  • Most employers in community services expect you to hold a current First Aid Certificate and have a police
  • If working with people with a disability you will need the new NDIS worker screening clearance – your employer will support you to apply for
  • If you are working with children please note that you must apply for a Blue Card
  • Ability to allocate appropriate study hours per week

Literacy Requirements:

Learners undertaking this qualification must demonstrate academic suitability by providing evidence of:

  • Australian Year 12 Certificate of Education; or
  • International Baccalaureate Diploma Programme (IB) diploma; or
  • Successful completion of an Australian Qualifications Framework certificate IV or higher qualification (where the language of instruction is English), or at a level in a framework that preceded the AQF that is equivalent to level 4 or above in the AQF; or
  • If the prospective student cannot provide the above documents, they will be required to display competence at Exit Level 3 in the Australian Core Skills Framework in both reading and Skills Generation assesses a prospective students academic competence using the Australian Government approved assessment tool ‘Basic Key Skills Builder’ (BKSB)
  • Skills Generation Student Services can assist you as Please talk to our friendly staff.

Work Placement:

To complete the unit CHCDEV002 Analyse impacts of sociological factors on clients in community work and services, you must complete at least 100 hours of relevant work experience within a community services workplace. This is required to demonstrate competency in the specific activities covered in the unit.

As many students studying the Diploma will already be in full time employment in community services, it may be that their current experience can contribute towards the 100 hour requirement. You will need to review your work history with the trainer prior to commencing the course to see if your experience can be used as work placement hours.

Where you are not currently employed in a relevant community services organisation you will need to find your own work experience with an organisation approved by Skills Generation. It is important you commence this process at the beginning of the course. You will not be eligible for funding if you are not employed in a relevant job role.

Skills Generation staff and your trainer will be available to assist you in identifying relevant organisations. You will be responsible for the cost of any travel and accommodation if the work placement is outside your region.

Online Study:

Skills Generation’s Learning Management System (LMS) offers you a one-stop-shop for accessing your learning content and assessment, as well as allowing you to communicate with your trainer/assessor and other learners if you wish. You can upload your assessments with no size or format limits as well as accessing your trainer/assessor’s feedback and to monitor your results.

You’ll have access 24/7 for ultimate study flexibility at times that suit you. The Skills Generation LMS Resources Library provides you with additional resources that may enhance your learning experience.

About Recognition of Prior Learning:

If you are currently working, or have previously worked in a relevant industry, you may be eligible for Recognition of Prior Learning (RPL). RPL applies where you have work place experience/competency that can be formally assessed against the units of competency in this course. There is an RPL Kit developed for this qualification and if you wish to undertake an RPL process, please advise Student Services or your trainer/assessor.

You’ll Need a USI:

The Commonwealth Government requires all learners doing nationally recognised, accredited training courses to have a Unique Student Identifier (USI).  Learners are unable to enrol without their USI.  To find out more and obtain your USI please go to:

What’s Your Investment?

This course currently attracts government funding if you meet certain eligibility criteria. For those who are eligible your co-contribution for the course could be as little as $150 - $300.

Please go to our online eligibility form and complete an obligation free assessment and we will come back to you with the results. You can then make an informed decision about proceeding.

Further information on the government funding, including eligibility criteria and funding conditions, can be found on the Student Fact Sheet which is accessible via the link below:


If you are not eligible for funding, the full cost of this course is $5,999


VET Student Loan fee is $7,000.

VET Student Loans

Contact us to find out if you are eligible for a VET Student Loan to cover some, or all of your course fees. VET Student Loans is an Australian Government loan program that helps eligible VET students pay their tuition fees. VET Student Loans are subject to students meeting eligibility requirements, and creates a debt that must be repaid to the Commonwealth of Australia (Government).

Payment Plans are available through the PaySmart payment platform. This allows you to make weekly, fortnightly or monthly payment instalments – please note that fees apply. Paying in instalments allows you to manage your finances within your budget. Student Services can assist you with further details.

We’re Here to Help:

For all course content, assessments and work placement queries your trainer/assessor is the best person to contact.

If you change your address or contact details, have questions over funding, payments, USI, enrolment etc, please contact Student Services at . Please note that we need to be updated on any changes to your contact details.

Student Services can also connect you to the LMS Coordinator who is here to help you navigate Skills Generation’s LMS.

Anything that will make your study life easier, we’re here for you – so please don’t hesitate to contact us.

What’s Next?

When you complete this course, you may want to enhance your skills and knowledge and your job promotion prospects by going on to study:


CHC62015 Advanced Diploma of Diploma of Community Sector Management

University Pathways

Skills Generation proudly partners with select Australian Universities to provide pathway options for university study. University pathways include guaranteed entry and credit for Skills Generation graduates of Certificate IV and Diploma qualifications.

Learn more about university pathways for Skills Generation graduates

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Need to Know More?

Call our helpful team on 1800 838 295 if you need more information. It’s important to us that you enrol in the right course for you. The better informed you are, the better choices you make.

Call us, we are here to help!